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Gaming Guest Service
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Investment In Human Capital Robinson Associates White Paper
Thank you for visiting the portion of our Web site devoted to our new book Every Customer Counts -Taking guest service to a new level in the gaming industry. This new book is being written to help the gaming industry improve its guest service through the exchange of great ideas. It will be a collection of articles written and contributed by experts in the gaming industry.
We’re asking contributors to share with us their customer service stories that will help other gaming properties raise the customer service standard. We all benefit when guests have a great experience.
If you would like to know more about the book or find out how to be a
contributor, please e-mail book editor Tom Ellis at
or call him at 417-881-5635.
He will provide you with a password so you can get all the details on our Web site concerning this exciting new book!
Thank you for your interest and have a great day!
Marty
P.S. The book is scheduled to be published in early 2004, so we need your article now if it’s going to make it in!
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Call us at 417-881-5635