Research done by American Express found 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent customer service.
The challenge is, you need to know where your service is lacking in order to improve.
Customer comment cards are not the answer. Traditionally, businesses get a very low response rate making the data suspect at best. You also have the issues of data tabulation and lag time between receiving a comment card and being able to take action. Comment cards are a waste of time, energy and money.
Successful casino people know the value of real time feedback from their guests. They know that it’s the foundation of long term success.
If you are motivated to improve your guests’ experience and you see the value in fast and valid customer feedback, Simply Share is the solution.
Once you register for Simply Share your unique QR code or “tag” will be generated for you to display in departments like restaurants, valet, hotel and spa to name a few! All your guests need to do is see it, scan it and share! Once your customers scan the code they will automatically be directed to a very brief survey where they can share their thoughts on the service they received in the specific department.
As soon as your guest enters their data you have, in your hands, real, actionable feedback.
It’s your fast, easy and actionable real time feedback solution!