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Weekly Casino Customer Service Tip
Gaming Guest Service
from A to Z
Investment In Human Capital Robinson Associates White Paper
Archived Press Releases
December 31, 2007
Blend Awareness
Into Service and Turn Guests Into Advocates
December 24, 2007
Casino Chief
Executive Officers and General Managers Let Internal Policies Hinder Their
Property’s Growth
December 17, 2007
Five Keys to Creating Effective
Casino Managers and Supervisors
December 10, 2007
Casino HR Departments Need A
System to Create Employee Advocates, Reduce Turnover and Improve Staff
Performance
December 3, 2007
Casino Chief
Financial Officers Can Cut Costs, Forecast Revenues By Focusing On Guest
and Employee Advocates
November 26, 2007
Casino Guests
Should Be Treated Like Kings By Employees
November 19, 2007
Give Casino
Guests the Holiday Gift They Want Most – An Amazing Gaming Experience That
Turns Them Into Advocates
November 12, 2007
Casino Job
Difficulties Must Be Overcome To Turn Guests Into Advocates for the
Property
November 5, 2007
Casino Managers
Need to Turn Staff Members Into Employee Advocates for Their Property
October 29, 2007
Casino Guests
Just Want to Be Happy While At the Property
October 22, 2007
Guests & Guest
Advocates Are What It’s All About At Casinos
October 15, 2007
Friendships Can Evolve from
Process Of Creating Casino Guest Advocates
October 2007
Robinson &
Associates Will Participate in Employee Communication Panel During Global
Gaming Expo
October 8, 2007
Every Casino
Employee Must Contribute To Effort of Creating Guest Advocates
October 1, 2007
Great Experience
Turns Casino Guests Into Advocates
September 24, 2007
Savvy Casino
Managers Are On to Something: Great Guest Service Contributes to the
Bottom Line
September 17, 2007
White Paper
Explores the ROI Question For Casino Internal Improvement Programs /
Advocate Index™, Advocate Development System™ Contribute to
ROI
September 17, 2007
What? The
Internet Is A Serious Competitor for Casinos? Properties That Ignore
Cyberspace Do So At Their Peril
September 10, 2007
Casinos Shouldn’t
Panic At the Thought of An Audit; Conduct a Customer Service Audit and
Improve Your Profits
September 4, 2007
Casinos Have A
Multitude of Ideas At Their Disposal To Improve Service and Make Their
Guests Happy
August 27, 2007
Boost Customer
Service to A Level of Excellence By Understanding Guests and Industry
Competitors
August 20, 2007
Rewarding
Employees the Wrong Way is A Waste;
Get Effective Results with An Unbiased Recognition Program
August 13, 2007
Casino Executives
Can Learn A Lesson from Physics; When Customer Service Starts At the Top,
It Rolls Downhill
August 6, 2007
Casinos Cannot
Afford to Make Guests Unhappy And Lose Business Because of Poor Customer
Service
July 30, 2007
Lost Guests,
Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things
Up to Boost Customer Service
July 23, 2007
Casinos Add A
Competitive Edge to Their Customer Service When They Think and Act in A
Proactive Manner
July 16, 2007
What Vibrations
Do You Give Off When Guests Walk In? A Positive Attitude is Crucial for
Great Guest Service
July 9, 2007
Casino Guests Want
An Outstanding Gaming Experience; Smiles Go A Long Way Toward Creating
That Great Visit
July 2, 2007
Customer Service Buddy Is Ideal
for Staying on Track And Being Accountable for Your Service Plan
June 25, 2007
Listening Is
Critical to Creating Casino Guest Advocates
June 18, 2007
Try A Little
Magic to Create Casino Guest Advocates
June 11, 2007
Mid-Level Casino
Managers Unprepared for Their Jobs Can Poison Employee Advocacy At the
Property
June 4, 2007
Create Casino
Guest Advocates By Being Nice to Customers
May 29, 2007
Great Service,
Guest Advocates Are A Necessity for Casinos
May 21, 2007
Excuses Not
Allowed As Casinos Create Guest Advocates
May 14, 2007
Casino Guests
Want An Outstanding Gaming Experience
May 7, 2007
Casinos Should
Win Guests’ Hearts in Big Way And Turn Them Into Advocates for the
Property
April 23, 2007
Casinos Must
Embrace Change and Focus On Guest Advocacy
April 16, 2007
Outstanding
Casino Guest Service is Priceless
April 9, 2007
Promptness Turns
Casino Guests, Employees Into Advocates
April 2, 2007
Use Praise to Turn
Casino Co-Workers Into Advocates
March 26, 2007
Boost Guest
Retention for Long-Term Casino Success
March 19, 2007
Questions Lead to
Outstanding Casino Guest Service
March 12, 2007
Casino Guests Are
Keenly Aware of Quality of Service
March 8, 2007
It’s Not Too Late
to Roll Out Better Casino Guest Service in 2007
March 5, 2007
Make Sure Ladies
Playing At Your Casino Feel Like A Queen
January 29, 2007
Patience Is
Critical to Providing Great Casino Guest Service
January 22, 2007
Offering Great Casino Guest
Service Is A Pleasant Experience
January 15, 2007
Observant Casino Employees
Provide Excellent Guest Service
January 8, 2007
Great Casino Guest
Service Leads to More Opportunities
January 2, 2007
No Exceptions
Allowed for Providing Casino Guest Service
November 27, 2006
Quality Casino
Guest Service and Money Go Hand In Hand
November 20, 2006
Motivation Helps
Casino Employees Not in the Service Groove
November 13, 2006
Great Service
Makes Casino Guests Feel Marvelous
November 6, 2006
Quality Casino
Guest Service Rolls Downhill From Senior Management That Shows Its
Commitment
September 25, 2006
Provide Great
Casino Guest Service By Just Doing It
September 18, 2006
Casino Employees
Know When Job Performance Is Great
September 11, 2006
Stellar Casino
Guest Service Generates Feelings of Joy
September 5, 2006
Casino Guests
Enjoy An Incredible Gaming Experience
August 28, 2006
Employees Make
Huge Difference in Casinos’ Success
August 21, 2006
Outstanding
Casino Guest Service Offers Immediate Benefits
August 14, 2006
Have Positive
Impact On Casino Guests By Providing Truly Outstanding Service
August 7, 2006
Being
Hospitable Is Important to Providing Outstanding Casino Guest Service
July 11, 2006
Casinos Should
Stop Worrying About Satisfaction And Focus Instead on Guest and Employee
Advocates
June 26, 2006
Deliver Great
Casino Guest Service By Being Prepared
June 19, 2006
Casinos Should
Wow Guests With Great Gaming Experience
June 12, 2006
Put Out Welcome
Sign for Casino Guests
June 9, 2006
Use the Alphabet
to Provide Great Casino Guest Service
June 5, 2006
Casino Customers
Want to Have Wonderful Time
May 30, 2006
Casino Guests
Look for Worth in Time, Money They Spend
May 22, 2006
Casino Guests
Want Properties to Feel Warm, Comfortable
May 15, 2006
Casino Employees
Must Pay Attention to Their Tone of Voice
May 8, 2006
Casino Guests Are
Valuable Asset for Employees, the Property
May 1, 2006
Casino Customers
Want to Feel Valued
April 24, 2006
What Motivates
Casino Employees to Improve Guest Service?
April 17, 2006
Casino Employees
Need Incentives to Improve Guest Service
April 11, 2006
Casino Employees
Have A Multitude of Customer Service Ideas At Their Disposal That Work
April 3, 2006
360-Degree
Perspective Creates More Casino Guest Advocates
March 27, 2006
Improving
Casino’s Guest Service Is An Investment That Pays
March 20, 2006
Casinos’ Internal
Customers Help Provide Guest Service
March 13, 2006
Casino Employees
Should Take An Interest in Their Guests
March 6, 2006
Providing Great
Casino Guest Service Requires Intelligence
February 13, 2006
Best Business Practices Help Create Casino Guest Advocates
February 9, 2006
Turnkey System, Best Business Practices Will Help Casinos Transform Their Customers Into Guest Advocates
February 6, 2006
Turnkey System Helps Casinos Leverage Data Gleaned
From Measuring Degree to Which They Have Guest Advocates
January 30, 2006
Guest Advocates Are Key to Predicting Casino's Growth
January 23, 2006
What Is Likelihood Your Casino’s Guests Act As Advocates?
January 2006
World Renowned Company Leaks Secret to Success: Measure What Matters and Then Take Action
January 16, 2006
Casinos Are Off the Mark With Traditional Market Research That Emphasizes Guest Satisfaction
January 10, 2006
To Have Happy Guests, Casinos Must First Make Sure That Their Employees Are Also Enjoying Themselves Motivated Employees Help Create Guest Advocates
January 9, 2006
Casino Guests Are King and They Will Share Their Knowledge About Specific Properties With Others
January 3, 2006
Casinos Need Guest Advocates Who Spread the Word About Their Positive Gaming Experiences
December 27, 2005
Being Helpful for Casino Customers Boosts Service Level
December 19, 2005
Providing Great Casino Customer Service Is An Acquired Skill
December 13, 2005
Robinson & Associates Announces Client Service Manager For Implementation of Advocate Development System
December 12, 2005
Hospitality, Happiness Are Part of Good Casino Guest Service
December 9, 2005
Understanding Customers, Competitors Helps Casinos Boost Their Guest Service to A Higher Level
December 5, 2005
Casino Customer Service Can Trump Playing On the Internet
November 28, 2005
Customer Service Is What It's All About At Successful Casinos
November 21, 2005
Challenge Casino Employees to Offer Great Customer Service
November 14, 2005
Outstanding Service Helps Casino Customers Have Good Time
November 10, 2005
It’s Not A Myth: Size and Length Do Matter For Providing Outstanding Casino Customer Service
November 7, 2005
What? The Internet Is A Serious Competitor for Casinos?
November 1, 2005
Casino Customers Should Leave the Property Feeling Great
October 24, 2005
Poor Casino Guest Service Can Mean Lost Business
October 17, 2005
Gratification Is Side Benefit of Great Casino Guest Service
October 11, 2005
Advocate Index™ Gives Casinos One Powerful Number For Predicting Future Growth and Profitability
October 10, 2005
Zero, Zip, Zilch: That's How Often Casino Customers Return to Properties With Poor Guest Service
October 10, 2005
Little Things Add Up for Stellar Casino Customer Service
October 3, 2005
Lost Guests, Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things Up to Boost Customer Service
September 26, 2005
Reward Casino Employees for Using New Guest Service Skills
September 19, 2005
Providing Great Casino Customer Service Should Be Fun
September 12, 2005
Casino Execs Can Show Support for Guest Service Training By Joining Staff Members in the Sessions
September 8, 2005
‘Yes I Can’ Attitude Fosters Great Casino Customer Service
September 6, 2005
Great Casino Guest Service Can Create Lasting Friendships
August 29, 2005
Take A 360-Degree Look At Your Casino’s Customer Service
August 22, 2005
Casinos Must Focus On Their Customers At All Times
August 15, 2005
Robinson & Associates Will Discuss Its Guest Advocate Index During A Presentation At Global Gaming Expo 2005
August 15, 2005
Author of 'Gaming Guest Service from A to Z' to Have Pepsi-Sponsored Book Signing At Global Gaming Expo
August 15, 2005
Casino Customer Service Audit Helps Properties Avoid Guessing At the Quality of Their Service
August 9, 2005
The X Factor: Special Things That Please Casino Customers
August 8, 2005
Fake It If You Must to Provide Great Casino Customer Service
August 1, 2005
Casinos Must Avoid Quick Fixes for Poor Customer Service
July 25, 2005
Variety of Ideas Help Improve Casino Customer Service
July 18, 2005
Casino Customers Have High Expectations About Service
July 11, 2005
Old Solutions Won't Help Casinos Compete for Customers
July 8, 2005
Casino Customer Service Tip: Guests Want to Feel At Home
July 5, 2005
Give Casino Customers What They Expect -- Entertainment
June 27, 2005
Casino Customers Expect Extraordinary Service Experience
June 20, 2005
Service Tip: Casinos Need Good Word-of-Mouth Advertising
June 13, 2005
Service Tip: Casino Customers Want Exceptional Experience
June 9, 2005
Casino Customers
Drive Need for Service – They’re the Boss
June 6, 2005
Casino Competitors
May Use Service to Retain Customers
May 5, 2005
Providing Casino
Customer Service: Every Day Is ‘Game Day’
May 23, 2005
Make Casino Customer’s
Experience A Memorable One
May 16, 2005
Outstanding Casino
Customer Service Requires Team Effort
May 11, 2005
Casino Guest
Service Tip: Smiling Is Universal Language
May 2, 2005
Casino Customer
Service Tip: Guests Want Fun Experience
April 25, 2005
Great Guest Service
Helps Casinos Outshine the Competition
April 21, 2005
The Casino Customer
Service War Can Be Won; New Program Helps Casinos Assess Their Service
Culture
April 18, 2005
Give Casino Customer
Service With Determination, Drive
April 12, 2005
Casino Customer
Service Tip: Teamwork A Must for Success
April 11, 2005
Casino Customer
Service Tip: Employee Reward, Recognition Program Works Wonders
April 4, 2005
Casino Employees
Must Be Dependable In All Ways
March 28, 2005
Don’t Base
Casino Employee Reward Programs On Popularity
March 22, 2005
Robinson &
Associates CEO to Help Narrate April 5 Travel Channel Program On Las Vegas
Urban Legends
March 21, 2005
Casino Service
Tip: Strive to Delight Guests At All Times
March 15, 2005
Casino Tip: Management
Must Show Support of Guest Service
March 7, 2005
Casino Tip: Brush
Up On Courtesy Toward Property’s Guests
March 1, 2005
Robinson &
Associates CEO to Speak at 2005 NIGA Show; Lessons He Has Learned from
Training Casino Employees
February 28, 2005
Casino Tip: Guest
Service Starts With Senior Management
February 21, 2005
Casino Guest
Service Tip: Helping Others Is Cool
February 14, 2005
Casino Guest
Service Tip: Nonverbal Communication Matters
February 11, 2005
Customer Retention,
Casino Guest Service Go Hand In Hand
February 7, 2005
Robinson &
Associates, Inc. To Improve Guest Service At Casinos Overseas
February 7, 2005
Casino Guest Service
Tip: Customers Thrive On Consistency
January 31, 2005
Casino Tip: All
Employees Must Contribute to Guest Service
January 24, 2005
Casino Tip: Confidence
Leads to Great Guest Service
January 18, 2005
Casino Service
Tip: Unhappy Guests Don’t Always Complain
January 12, 2005
Questions Help
Create Quality Casino Guest Service
January 10, 2005
Casino Guest-Service
Tip: Communication Is Critical
January 3, 2005
7 Tips for Crafting
a Casino Guest-Service Plan
December 27, 2004
Casino Tip: Service
Challenges Are Opportunities in Disguise
December 13, 2004
Patience Is
Virtue When Providing Great Casino Guest Service
December 13, 2004
Casino Tip: Great
Service = Money in Employees’ Pockets
December 6, 2004
Casino Guest Service
Tip: Help Guests Who Are Lost
November 29, 2004
Casino Guest
Service Tip: Strive to Be Better Every Day
November 22, 2004
Casino Guest
Service Tip: Guests Appreciate Proactive Employees
November 15, 2004
Casino Guest
Service Tip: Aspire to Be Only the Best
November 12, 2004
Observation Leads
to Great Casino Guest Service
November 8, 2004
Casino Guest Service
Tip: Proactive Employees Aim to Please
November 1, 2004
Casino Guest Service
Tip: Preparation Is Essential Every Day
October 26, 2004
Guest Service
Tip: Buddy Helps With Accountability
October 25, 2004
Casinos Should
Spread A Little Cheer While Offering; Gift of Education This Holiday Season
October 22, 2004
Robinson &
Associates, Inc., Garners High Praise for Guest Service Presentation at
Global Gaming Expo 2004
October 19, 2004
Casino Guest
Service Tip: Believe In What You Do
October 13, 2004
Outstanding Casino
Guest Service Is No Longer An Option; It’s Necessary in the Competitive
Gaming Industry
October 12, 2004
Guest Service
Tip: Upbeat Employees A Must At Casinos
October 5, 2004
Guest Service
Tip: Awareness Is Basis of Great Casino Service
September 28, 2004
Guest Service
Tip: Smiling Makes for Pleasant Visit
September 21, 2004
Guest Service
Tip: Good Attitude Is Important
September 14, 2004
Guest Service
Tip: Casino Service Requires Commitment
September 7, 2004
Guest Service
Tip: All Casino Guests Want Attention
September 2, 2004
Robinson &
Associates, Inc., CEO to Speak; At Global Gaming Expo On Casino Guest
Service
August 30, 2004
Guest Service
Tip: Good Service = Longer Visits
August 24, 2004
Guest Service
Tip: Approval Feels Great
August 17, 2004
Guest Service
Tip: What Is Guest Service?
August 12, 2004
Listening Is
Critical to Providing Stellar Casino Guest Service
August 10, 2004
Guest Service
Tip: Showing Appreciation Is Important
August 6, 2004
Web Site On Casino
Guest Service Starts Weekly Service Tips; Tip #1: For Good or Bad,
People Talk About Your Service Behind Your Back
July 13, 2004
Just Do It!
Providing Great Casino Guest Service Is Easy
June 16, 2004
Think, Show
You Care and Casino Guest Service Will Shine
May 13, 2004
Casino Guest
Service and Hospitality Go Hand in Hand; Guests Will Remember the Fun
in A Positive Way
April 15, 2004
Great Guest Service
Can Generate Positive Word-of-Mouth Advertising and New Opportunities
for Casinos
March 16, 2004
Having A Bad
Day? There’s Nothing Wrong With Faking It;Overcome the Hurdle
and Provide Great Guest Service
October 28, 2003
Robinson & Associates
Contracts With Arizona Consultant; To Provide Guest Service Facilitation
for Casinos
September 24, 2003
Robinson &
Associates Rolls Out Valet Parking Guest Service; Training to Help Casinos
Put Their Best Foot Forward
September 16, 2003
A Commitment
to Guest Service Is Crucial At Casinos and It Must Start At the Very Top
With Senior Management
August 15, 2003
Don't Let Guests
Slip Away to Other Entertainment Venues!; Follow These 7 Steps for An
Effective Guest-Service Plan
August 4, 2003
Zip! Yowza! Wow!
Zilch! What's In A Word?; Everything When It Comes to Understanding Guest
Service
July 15, 2003
With Fierce
Competition and A Soft Economy, Can Any Casino Afford to Lose Guests?
June 12, 2003
Great Casino
Guest Service Starts With Employee Attitudes; Gaming Properties in the
Know Strive for Positive Outlook
April 15, 2003
A Commitment
to Guest Service Is Crucial At Casinos and It Must Start At the Very Top
With Senior Management
March 14, 2003
Casinos That
Think and Act in A Proactive Manner
Have A Competitive Edge in Their Guest Service
February 14, 2003
Casinos Should
Treat Guest Relationships Like They Are Glass; Shattering the Bond With
Guests Leaves A Real Mess
January 16, 2003
It’s Not A Myth….
Size Does Matter and So Does Length
December 17, 2002
Casinos Are Beautiful,
Fun and Exciting Places to Visit;
Working There Must Be A Dream Come True - Right? Wrong!
November 7, 2002
To Have Happy
Guests, Casinos Must Look Inward;
Happy Employees Create An Enjoyable Gaming Experience
November 1, 2002
Robinson &
Associates Joins Casino Management Association, Strengthens Commitment
to Industry Professionalism
October 17, 2002
Dull Training
Offers Zero Pay-Off for Casinos, Employees; Five Keys to Dynamic Training
That Creates Service Superstars
September 17, 2002
It’s Never Too
Late to Launch A Guest Service Program; Five Crucial Steps to Get the
Process Going
August 15, 2002
Savvy Casino
Managers Are On to Something:
Great Guest Service Contributes to the Bottom Line
July 16, 2002
If the Recession
Is Fading, Are Casinos Ready for Players-Market, Gloves-Off Competition?
June 13, 2002
Bilingual Training
Is A Must for Casinos And Can Be Very Effective When Properly Done
May 17, 2002
A Casino Strike
Is Looming but Guests Will Cross Picket Lines If They’re Enticed With
Stellar Customer Service
May 14, 2002
What? The Internet
Is A Serious Competitor for Casinos? Properties That Ignore Cyberspace
Do So At Their Peril
April 16, 2002
Employee Training
in Different Languages Is A Must; Stick With English Only and Take A Huge
Risk With Service
April 10, 2002
Robinson & Associates
Solidifies Commitment to Gaming By Joining National Indian Gaming Association
March 14, 2002
Casinos Shouldn’t
Panic At the Thought of An Audit;
Conduct a Customer Service Audit and Improve Your Profit
February 14, 2002
Casinos Have
A Multitude of Ideas At Their Disposal
To Improve Service and Make Their Guests Happy
January 16, 2002
Casinos Face
New Demon in Post-Sept. 11 Business Climate; Better Customer Service Goes
to the Heart of the Matter
December 13, 2001
Boost Customer
Service to A Level of Excellence
By Understanding Guests and Industry Competitors
November 15, 2001
Rewarding Employees
the Wrong Way is A Waste;
Get Effective Results with An Unbiased Recognition Program
October 30, 2001
New Book Will
Educate Casinos On Critical Success Factor - How to Provide Top-Notch
Customer Service
Robinson & Associates Seeks Input from Casino Executives
October 17, 2001
Casino Executives
Can Learn A Lesson from Physics;
When Customer Service Starts At the Top, It Rolls Downhill
September 20, 2001
As Business
Declines Following the Terrorist Attacks, Casinos Must Focus on Service,
Outstanding Guest Experience
September 19, 2001
Casinos
Cannot Afford to Make Guests Unhappy And Lose Business Because of Poor
Customer Service
August 22, 2001
Lost Guests,
Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things
Up to Boost Customer Service
July 20, 2001
Casinos
Add A Competitive Edge to Their Customer Service When They Think and Act
in A Proactive Manner
June 21, 2001
What Vibrations
Do You Give Off When Guests Walk In? A Positive Attitude is Crucial for
Great Guest Service
May 21, 2001
Casino Guests
Want An Outstanding Gaming Experience; Smiles Go A Long Way Toward Creating
That Great Visit
April 23, 2001
Customer Service
Buddy Is Ideal for Staying on Track And Being Accountable for Your Service
Plan
March 19, 2001
Chicken Little
Cuts Expenses During Tough Times; Smart Casinos Turbocharge Customer Service
to Survive
March 2, 2001
Don't Let the
Economy Put Your Casino At Risk! Follow These 7 Steps for An Effective
Customer Service Plan
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