Ellis Communications, Inc.

Have Positive Impact On Casino Guests
By Providing Truly Outstanding Service

            When casino employees provide great guest service, it has a highly positive impact on both guests and co-workers.

          The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“When you provide great service (smile, make eye contact or remember a guest’s name), you have a positive impact on their experience and that makes them want to come back.  Also, it impacts your co-workers because they see how much of an impact they can have as well.  Providing outstanding service has a tremendous positive impact on all involved.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.  Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.