Ellis Communications, Inc.

Outstanding Casino Guest Service Offers Immediate Benefits

            The benefits of providing great casino guest service can be immediate for both guests and the property’s employees.

Tip:

“When it comes to providing casino guest service, something as simple as a smile can generate immediate results.  It can have a positive effect on how casino employees feel, as well as how guests feel.  So when employees provide great guest service, it has an immediate impact.  Employees make the difference.  They should keep that in mind at all times as they go about their jobs at the casino.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.  Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.