Ellis Communications, Inc.

Being Hospitable Is Important to Providing
Outstanding Casino Guest Service

Casino employees who provide outstanding guest service know it’s important to be hospitable.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“You  want your guests to be aware that you are hospitable and that you have done everything in your power to help them have a wonderful gaming experience.  If they feel at home and have a great time, they are more likely to return to play again.  They also are more likely to tell their friends about your casino and their friends just might come and play as well.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.  Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.