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Being Helpful for Casino Customers Boosts Service Level

            Here’s an easy way casino employees can take their customer service to a higher level – be helpful.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.

Service tip:

“Want to provide better service to your customers?  Try being helpful.  Guests want someone to make their stay better and easier.  Helping them with their bags or opening the door are just two of many small details that are part of being helpful.  Because of you, guests have an exceptional experience and that should make you feel good.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.