Ellis Communications, Inc.

Hospitality Is Important Part of Good Casino Guest Service

            It may seem that hospitality has nothing to do with casino customer service, but it definitely helps casino guests have a great gaming experience.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.

Service tip:

“You’re in the business of helping guests have a fun experience.  Whether you’re helping them find a restaurant, the restroom or that lucky machine, that is providing good hospitality.  You want your guests to be aware that you are hospitable and that you have done everything in your power to help them have a wonderful gaming experience.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.