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Outstanding Service Helps Casino Customers Have Good Time

            Casinos can use outstanding guest service to help their customers have a good time.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.

Service tip:

“People come to your property to have a good time.  Guests know in the back of their mind that the chances of winning are fairly slim.  But they’re OK with that because they come to your property to have fun and escape for awhile.  Yes, they also want to be treated with respect.  They want people to use their name and to be recognized.  That’s all part of having a good time and it’s your job to provide it.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.