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Offering Great Casino Guest Service Is A Pleasant Experience

            Casino employees derive pleasure from providing stellar guest service, and customers notice when staff members show pride in their work.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Providing great service is a pleasure.  You feel good when you do it and it’s a pleasure when the guest receives it.  If you’re proud of the work you do and the place where you work, it shows.  Your guests see it and so do your managers.  Have pride in the work you do because it doesn’t matter what your position is at your property.  Let your pride shine through.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.