Ellis Communications, Inc.

Patience Is Critical to Providing Great Casino Guest Service

            Having patience is an extremely important part of providing outstanding casino guest service.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“One of the most important elements of great service is patience.  Many of your guests are older and have special needs.  Patience is particularly important with them.  What can you do to remember how important it is to be patient with them, that it’s all about them?  Guests may ask you for directions to the restroom or buffet 300 times a day.  Just be patient, smile and help them.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.