Ellis Communications, Inc.

No Exceptions Allowed for Providing Casino Guest Service

            There are no exceptions allowed when it  comes to providing outstanding casino guest service.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“You cannot get away with failing to provide great service to everyone.  No exceptions.  Players who park themselves in front of nickel machines for an entire evening are not an exception to the rule of offering good guest service.  They deserve a great experience as much as the whale that plays tens of thousands of dollars per hand.  Every guest deserves a great experience each time they walk through your door.  There are no exceptions.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.