Ellis Communications, Inc.

Great Casino Guest Service Leads to More Opportunities

            Casino employees who provide guests with exceptional service will discover that they have additional opportunities.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Gaming employees who provide great service have unlimited opportunities.  Guests come to them because they do a good job.  Guests come to them when there’s a problem because they know it will be solved.  That can mean extra tips.  Management comes to those employees when it’s time to hand out rewards and recognition.  Make the most of your guest service opportunities.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.