Ellis Communications, Inc.

Casino Guests Are Keenly Aware of Quality of Service

            Casino guests are keenly aware of the quality of service provided at properties where they play and they can be unforgiving when the quality slips.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Everyone will notice the quality of the service you provide at your casino.  Don’t think for a minute that you can hide poor service.  You might get away with it once and avoid getting stiffed on a tip but it will come back on you.  It always does.  So make sure you provide the highest quality service possible.  That will set you and your property apart from all others.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.