Ellis Communications, Inc.

Casino Employees Should Take An Interest in Their Guests

            Casino employees who take the time to get to know their customers will soon discover they can do a better job of providing great service.

          The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Take an interest in your guests.  Learn about their families, their hopes and their dreams.  The more you know, the more you grow.  The more you grow, the more you can help your guests.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability. 

Robinson & Associates may be reached by phone at 206-774-8856, by e-mail at mbaird@advocateindex.com or via its Web sites at www.advocateindex.com and www.advocatedevelopmentsystem.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.