Ellis Communications, Inc.

Questions Lead to Outstanding Casino Guest Service

            Casino employees who ask their guests questions are on the path to providing outstanding service.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“One of the best ways to provide great guest service at your casino is to ask questions.  Employees at gaming properties sometimes think they know exactly what the guest wants and then they’re amazed at what they learn when they start asking questions.  Asking questions shows the guest you care about them.  It also gives you the information needed to solve their problems.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.