Ellis Communications, Inc.

Great Service Makes Casino Guests Feel Marvelous

            One way casinos can know if they are providing excellent customer service is when guests walk out the door feeling marvelous.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Wouldn’t it be great if every person who left a casino felt marvelous?  It would be ideal if they marveled endlessly at what a wonderful time they had, that they just couldn’t get over it.  It’s the responsibility of the casino’s employees to make that happen every day.  Managers must let them know that they have the ability to do it..”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.