Ellis Communications, Inc.

Motivation Helps Casino Employees Not in the Service Groove

            Casino employees who are not in the mood to provide quality guest service should be given a little motivation from their co-workers.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Every casino employee is responsible for helping guests have a great experience, but every once in a while they come across a co-worker who is not in the guest service groove that day.  Motivate them.  Help them understand that they can help guests by doing a little more.  Help them understand that this could mean more money in their pocket and the wonderful reward of knowing that they helped others have a better day.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.