Ellis Communications, Inc.

Quality Casino Guest Service and Money Go Hand In Hand

            Quality casino guest service has a lot to do with money for all involved.

            The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Casino guest service is about money.  When a guest has a good experience, they stay and play longer.  When a guest has a good time, they’re more willing to reward the property’s employees in some way.  When an employee gives that person a smile, it could come back to him or her in another form.  The form that can be taken to the bank..”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.