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Stellar Casino Guest Service Generates Feelings of Joy

Casino guests who have an incredible experience at a property will return there to play again and again.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“The goal of every casino employee should be to make each guest feel incredible.  Incredible in the sense that they were pampered, respected and treated so well that they see great value for the money they spent while at your property.  Don’t forget that guests have plenty of options for where to spend their entertainment dollars.  Treat guests in an incredibly great way and they will play at your casino again and again.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.