Ellis Communications, Inc.

Casino Employees Know When Job Performance Is Great

            Casino employees probably don’t hear often enough that they’ve done a great job, but they know deep down inside when their performance is top-notch.

          The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“Casino employees may not always hear it from their managers or guests, but they know in their hearts when they’ve done a great job.  Knowing that you did your job to the best of your ability – and helped your guests along the way – is wonderful.  Share that feeling of a job well done with your co-workers by telling them how great they are when you see them go above and beyond.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.