Ellis Communications, Inc.

Provide Great Casino Guest Service By Just Doing It

           Want to provide great casino guest service?  Make it a priority and just do it!

          The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Tip:

“It’s not difficult to provide excellent guest service because it doesn’t take much effort.  It takes being conscious, intelligent and just doing it.  Most people say they can provide good service but that they sometimes forget.  Make a pact with yourself that you will remember to make guest service your top priority every day and then just do it.”

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.  It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates.  The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

 Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com.   Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.